Blue Elephant Software is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Blue Elephant Software collects information from our users and site visitors at several different points.

Customer Support

In order to receive customer support, you must complete the customer support form. During this process you are required to give your contact information (such as name and email address). This information is only used to contact you about the customer support issue. The contact information is not added to our contact list or mailing list unless specifically requested.

Placing an Order

We request information from you on our order form. Here you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, this contact information is used to get in touch with you. We save your contact information for our customer records, and add your email address to our announcement list so that you are notified of news and software updates. You have the option to opt-out of the announcement list using a form on our web site.

Cookies

A cookie is a piece of data stored on your hard drive that reference information about you on our servers. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We do not use cookies on our web site.

Log Files

We use IP addresses, web server logs, and cookie data to analyze trends, administer the site, track page popularity, and gather information for aggregate use. This data is not linked to any personally identifiable information.

Links

This web site may contain links to other sites. Blue Elephant Software is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If you wish to subscribe to our newsletter, we ask for contact information such as name and email address. Contact information is not shared with any third parties.

Surveys & Contests

From time-to-time, our site may request information from you for surveys or contests. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age, and income). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our software.

Security

This website makes every reasonable effort to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Special Offers

As our customer you will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for your privacy, we allow you to unsubscribe from our mailing list. To unsubscribe, follow the directions at the bottom of each mailing.

Correction/Updating Personal Information

If your personally identifiable information changes (such as your zip code), we will endeavor to provide a way to correct, or update your personal data. Please send email to our Customer Service department with your new information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.